If you ever saw the TV show The IT Crowd, you probably recall that at the company where the characters work, the tiny IT department, consisting of two gacky guys and their hapless manager, is relegated to the building’s basement. Meanwhile, on the upper stories, the people who are employed in the company’s daily operations are all young and beautiful and lead glamorous lives. This clip from the show’s first episode illustrates what I mean.
Now, as someone who has worked in corporate IT – or Information Technology – for most of his career, I can attest to the fact that there is something like a class distinction between the IT workers and the people we serve, whom we call “the business.” They are, after all, the ones whose activities contribute to the company’s bottom line, and our role is to support their needs. We refer to their needs as “business requirements” and strive to develop software solutions to meet them.
Ultimately, an internal corporate IT organization is a service organization, and developing a service mentality is the best way to thrive within one. This is despite the fact that corporations do make an effort to capitalize the costs of software development, to try to transform at least some of that massive payroll into a corporate asset.
The IT Crowd exaggerates the difference between IT and the business, but the hyperbole is based on a grain of truth, of course. Where I work the employees on the business side don’t sit on a whole other floor, but rather on the other side of the same floor. They each have their own cubicle, while on the IT side we sit in an open environment. It’s an odd little status difference.
The business employees are more likely to be full timers as opposed to contractors. And they tend to have longer tenure and be a bit older. In fact, I’m a bit old for sitting over on the IT side, surrounded by people who are mostly younger, and mostly Asian. It feels a little like my career wandered off in a different direction than that of my age cohorts. Where is everyone from my graduating class? They must all be vice presidents by now.
It is a bit disconcerting to be one of the few middle-aged Americans that sits in my area, but that is where my choices have led me. I will simply continue to enjoy learning new technology and applying my knowledge to help my business customers. That is the value I provide, and that is the deal I have made with the corporate world. Being an IT guy may not be very exciting, but it sure does pay the bills.